Man with Van Lambeth Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Lambeth provides man and van, removals, deliveries and related services. By making a booking, using our services, or allowing our operatives access to your premises or goods, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person, firm or company requesting or using our services, including any person acting on their behalf.

Company, we or us means Man with Van Lambeth, the provider of the services described in these Terms and Conditions.

Services means man and van services, removals, collections, deliveries, loading, unloading, packing, and any other services we agree to provide.

Goods means any items, property or belongings that we are requested to move, handle, transport or store.

Booking means a confirmed request for services, whether made by telephone, online, in person or in writing, and accepted by us.

2. Scope of Services

We provide man and van and general removal services for domestic and commercial clients within Lambeth and surrounding areas and to and from other locations in the United Kingdom. The exact scope of work, including the number of operatives, size of vehicle, locations, and expected duration, will be set out in your booking confirmation or agreed quotation.

We reserve the right to refuse to move any item that we reasonably believe may be unsafe, illegal, excessively heavy, insufficiently packed, or likely to cause damage to persons, property or the vehicle.

3. Booking Process

3.1 Making a booking

You may request a quotation or make a booking by telephone, online form or in writing. A booking is only confirmed when we have:

Provided a quotation or rate for the requested service.

Received your clear acceptance of that quotation or rate.

Confirmed the date, time, addresses and key details of the service.

In some cases, received any required deposit or pre-payment.

3.2 Information you must provide

You must provide accurate and complete information at the time of booking, including:

Full collection and delivery addresses, including access details and any restrictions.

An accurate description of the Goods, including size, quantity and any fragile or high-value items.

Details of stairs, lifts, parking availability, loading restrictions and any other access issues.

Any special handling requirements or unusual items, such as pianos, safes or large appliances.

If the information you provide is incomplete or inaccurate, we may adjust the price, revise the timings, or refuse to provide some or all of the Services.

3.3 Quotations

Unless stated otherwise, quotations are based on the information you provide and are valid for 30 days. Quotations may be time-based, job-based or distance-based. If the actual work differs from the description you gave, we may amend the quotation or charge for additional time or services at our standard rates.

Quotations do not include tolls, congestion charges, parking fees, storage charges, or disposal charges unless expressly stated. These may be added to the final invoice where applicable.

4. Access, Parking and Client Responsibilities

You are responsible for ensuring that suitable parking and access are available at both the collection and delivery addresses. This includes obtaining any permits or permissions required and covering any parking or penalty charges incurred as a result of inadequate arrangements or instructions.

You must ensure that all Goods are ready to be moved at the agreed time, appropriately packed where agreed, and that there is safe access throughout the property. You must also ensure that children, pets and other third parties are kept away from work areas for safety reasons.

If access is restricted, delayed or unsafe, or if we are unable to commence work at the agreed time due to circumstances within your control, we may charge for waiting time or additional labour at our prevailing rates.

5. Payments and Charges

5.1 Rates and pricing

Our charges may be based on hourly rates, fixed prices or a combination of both, as confirmed in your quotation or booking confirmation. You are responsible for all charges associated with the service, including any additional charges that arise due to changes or delays beyond our control.

5.2 Deposits and pre-payments

We may require a deposit or full pre-payment to secure your booking, particularly for larger moves, long-distance jobs or peak times. Any deposit requirements will be communicated at the time of booking.

5.3 Payment terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the move. For pre-paid services, any balance owed due to extra time or additional services must be paid at the end of the job.

Payment must be made by a method we accept at the time of service. We reserve the right to suspend work or withhold delivery of Goods until full payment has been received.

5.4 Overdue payments

If payment is not made when due, we may charge interest on the overdue amount at the statutory rate, and recover any reasonable costs incurred in pursuing payment, including administrative and legal costs. We may also exercise a lien over any Goods in our possession until all outstanding sums are paid in full.

6. Changes, Cancellations and Delays

6.1 Changes to bookings

If you wish to change the date, time, addresses or scope of a booking, you must notify us as soon as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in a revised quotation or additional charges.

6.2 Cancellations by the Client

If you need to cancel your booking, the following charges may apply:

Cancellations made more than 48 hours before the scheduled start time may be subject to a small administrative charge or, where applicable, a partial retention of any deposit to cover unrecoverable costs.

Cancellations made within 48 hours of the scheduled start time may be charged up to 50 percent of the quoted price.

Cancellations made within 24 hours of the scheduled start time, or failure to be present or provide access on the day, may be charged up to 100 percent of the quoted price.

Any specific cancellation terms confirmed in your booking or quotation will take precedence over the general terms above.

6.3 Cancellations or changes by the Company

We reserve the right to cancel or reschedule a booking in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures, or safety concerns. We will notify you as soon as reasonably practicable and offer an alternative date or time where possible. Our liability in such cases will be limited to the fees you have paid for the affected booking.

6.4 Delays

While we make reasonable efforts to adhere to agreed schedules, collection and delivery times are estimates only and are not guaranteed. We are not liable for indirect or consequential losses arising from delays, such as loss of earnings, missed appointments, or additional accommodation costs.

7. Packing, Loading and Client Participation

Unless expressly included in your booking, our standard service does not include packing of items into boxes or disassembly and reassembly of furniture. Where we do provide packing or assembly services, we do so with reasonable skill and care, but you remain responsible for checking that all items have been packed and removed as required.

If you choose to assist with lifting, loading or unloading, you do so at your own risk. We are not liable for any injury or damage arising from your participation or that of any person not employed by us.

8. Exclusions and Limitations of Liability

8.1 General liability

We will exercise reasonable care and skill in providing the Services. If we damage your Goods or property as a result of our negligence, we will, at our option, repair the damage, replace the item, or offer reasonable compensation, subject to the limitations set out in this section.

8.2 Items excluded from liability

We do not accept responsibility for loss or damage to the following unless we have agreed in writing to handle them and you have provided a full description and declared value in advance:

Jewellery, watches, precious metals, money, credit cards, documents or securities.

Antiques, fine art, or items of exceptional value beyond their replacement cost.

Goods packed by you or a third party where we did not inspect the contents and packing.

Perishable goods, plants, animals or any living organism.

Electrical or mechanical items that fail to operate after moving where there is no visible external damage.

Goods with pre-existing damage, defects or instability.

8.3 Limit of liability per job

Unless otherwise agreed in writing, our total liability for loss of or damage to Goods in connection with any single booking is limited to a reasonable replacement value of the affected items, up to a maximum aggregate amount that is reasonable in light of the fees paid for the job. You are strongly advised to arrange your own contents or removals insurance if your Goods are of high value.

8.4 Indirect and consequential loss

We are not liable for any indirect, consequential or economic loss, including loss of profit, income, business, contract, opportunity, or anticipated savings, arising out of or in connection with the Services.

8.5 Client obligations

We are not liable for any loss or damage resulting from your failure to fulfil your obligations under these Terms and Conditions, including failure to adequately pack, label or secure items, failure to disclose relevant information, or failure to provide safe access and suitable parking.

9. Waste, Disposal and Environmental Regulations

9.1 General waste handling

We are a man and van and removals provider and are not a licensed waste carrier for general household or commercial waste disposal unless we specifically state otherwise. We do not remove or dispose of hazardous waste, including chemicals, asbestos, paint, solvents, gas bottles or clinical waste.

9.2 Removal of unwanted items

Where we agree to remove unwanted items or rubbish as part of a service, this will be subject to separate charges to cover transport, tipping and disposal costs. We will only dispose of such items at authorised facilities and in accordance with applicable waste and environmental regulations.

You must not request us to dispose of any items unlawfully or to fly-tip. If you instruct us in a way that would breach waste regulations, we will refuse that instruction. You remain responsible for any legal consequences arising from the nature or contents of the items you ask us to remove.

9.3 Prohibited items

We reserve the right to refuse to carry or dispose of any item which we reasonably believe to be hazardous, illegal, contaminated or unsuitable for transport or disposal. If we inadvertently transport such items due to your non-disclosure, you will be responsible for any costs, fines or penalties arising.

10. Insurance and Client Cover

We maintain appropriate insurance policies in relation to our vehicles and public liability in the course of providing our Services. These policies are subject to the terms, conditions and exclusions of the insurers. You are responsible for insuring your own Goods against loss or damage during the move, particularly where the value exceeds the limitations stated in these Terms and Conditions.

11. Complaints and Claims

If you are unhappy with any aspect of our Services, you should notify the driver or team leader on the day so that we have an opportunity to address the issue immediately where possible.

Any claim for loss or damage to Goods or property must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. You must provide reasonable evidence of the loss or damage, including photographs, receipts or repair estimates where requested. Failure to notify us within this period may affect our ability to investigate and may reduce or extinguish any liability we may have.

12. Data Protection and Privacy

We collect and use personal information such as names, addresses and contact details for the purposes of handling enquiries, providing quotations, arranging and carrying out Services, and administering our business. We will handle your personal information in accordance with applicable data protection laws and only share it with third parties where necessary to perform the Services, comply with the law, or with your consent.

13. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, extreme weather, strikes, lockouts, accidents, road closures, fuel shortages, equipment failure, or actions of public authorities. In such circumstances, we may suspend or reschedule the Services and will endeavour to notify you as soon as practicable.

14. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by any court or competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

15. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the Services. Any other terms, conditions or representations, whether oral or written, are excluded unless expressly agreed by us in writing.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By making a booking with Man with Van Lambeth or using our Services, you confirm that you have read, understood and agreed to these Terms and Conditions.